Im having an issue in our environment where some users aren't getting new email.  It's hit or miss, for example mine works perfectly both incoming/outgoing. 

ON a few of them I tried logging into their owa online account and all the emails show up...so it's still there/on the server, but when we open up outlook when logged in it does not update their inbox.  I tried going into control panel, mail, and deleting the local profile/adding a new profile and after it autodiscovers/populates the acccount it sits at an empty mailbox and says "Updating this folder" and shows it as connected to microsoft exchange.

I need some help here, thank you

Hi

Was it working before and just stopped working?

Once the new account creates and outlook is "updating", can you hold down ctrl and then right click the outlook icon in the taskbar and then click Test EmailAutoconfiguration. Do the tests pass or fail?